Frequently Asked Questions


What's the Merchandise Store's address?

  • Spui 23, 1012 WX Amsterdam, the Netherlands.

How can I reach out for questions?

  • You can email questions or remarks to merchandise@uva.nl. We will try to reply as soon as possible!

Do you also ship internationally?

  • Yes!

How long does shipping take?

  • From the moment of your payment ontwards, shipping can take up to 5 business days for orders shipped to the Netherlands. For orders to be shipped outside of the Netherlands, shipping can take up to a month (30-31 days).

How much is shipping?

  • The standard cost for shipping to the Netherlands is €6,95. Shipping to any country in Europe is €19,- and shipping to a country outside of Europe is €25,-.

Is it possible to return my order?

  • Yes, returns are possible granted that the items are in the original state. This means that the items must be clean, unworn and with original labels attached. Additionally, you should make sure to send the items in their original packaging. We don't refund the cost of returns.

Do you do student discounts?

  • Yes, but not online (yet). We have got a student and employee discount of 10% in our Spui store. All you have to do is show your UvA ID.

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