Frequently Asked Questions


What is the address of the Merchandise Store?

  • Spui 23, 1012 WX Amsterdam, The Netherlands.

How can I reach you for questions?

  • You can email questions or comments to merchandise@uva.nl

What are your opening hours?

  • We are open between 12:00 and 18:00 from Monday through Saturday.

 Do you also ship abroad?

  • Yes, read more below!

What are the shipping costs and delivery times?

  • Do you have questions regarding your order? Send an email to merchandise@uva.nl. If you would like to obtain your order quicker than our shipping times, we advise you to pick up your order in our shop on Spui 23. Find the delivery times and shipping costs in the table below:
 Country € shipping costs Delivery time
The Netherlands 7,25 2-4 days
Euro 1    
Belgium 10,7 2-4 days
Germany 10,7 3-6 days
France 13,- 2-4 days
Austria 13,- 3-5 days
Monaco 13,- 3-5 days
Italy 13,- 4-6 tdays
Denmark 13,- 3-6 days
Sweden 13,- 4-6 days
Spain 13,- 5-7 days
Luxemburg 13,- 2-3 days
Euro 2    
Andorra 15,- 3-6 days
Finland 15,- 6-8 days
Greece 15,- 7-10 days
Ireland 14,20 5-6 days
Iceland 15,- 6-9 days
Liechtenstein 14,20 4-5 days
Norway 15,- 5-7 days
Poland 15,- 4-6 days
Portugal 13,- 5-7 days
Switzerland 14,20 3-5 days
Not EU    
United Kingdom 13,70 3-6 days
Rest of the world:    
China 29,30 7-15 days
USA 29,30 6-10 days
Canada 29,30 6-10 days

Can I return my order?

Yes, that is possible within 14 days of purchase or delivery for online orders. We don't offer free returns by mail. Returning items in-store is free of charge. Do make sure to show your online receipt. After we've processed your return, you receive the refund on bank account within 2-3 business days, if you have a Dutch bank account. You will always receive a confirmation email of your refund.

I have placed a pick up order and have not yet received a confirmation?

  • Send an email to merchandise@uva.nl if you have any questions about your pick-up order. If you have not received a confirmation email, it may be in your spam. Very occasionally an email does not arrive. In that case you can identify yourself in the store with your ID and we can find your order when you're there.

Do you also offer a student discount?

  • We apply a student discount of 20% in the shop on Spui 23. All you have to do is show your Student ID or confirmation of enrollment. Employees receive 10% discount upon showing their employee IDs. These discounts do not apply to the online shop.

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