Frequently Asked Questions


What's the Merchandise Store's address?

  • Spui 23, 1012 WX Amsterdam, the Netherlands.

How can I reach out for questions?

  • You can email questions or remarks to merchandise@uva.nl. We will try to reply as soon as possible!

Do you also ship internationally?

  • Yes!

How long does shipping take?

  • From the moment of your payment onwards, shipping can take up to 5 business days for orders shipped to the Netherlands. For orders to be shipped outside of the Netherlands, shipping can take up to a month (30-31 days).

How much is shipping?

  • The standard cost for shipping to the Netherlands is €6,95. Shipping to any country in Europe is €19,- and shipping to a country outside of Europe is €25,-.

Is it possible to return my order?

  • Yes, returns are possible granted that the items are in the original state. This means that the items must be clean, unworn and with original labels attached. Additionally, you should make sure to send the items in their original packaging. It is only possible to return items, we can't do exchanges. We don't refund the cost of returns.

I have placed a pick up order and have not received a confirmation yet?

  • We prepare pick up orders on Tuesday, Wednesday and Thursday. If you place a pick up order on Friday, it will be ready on Tuesday. If you have not received a confirmation email, it may be in your spam folder, but sometimes the email does not arrive at all. In that case you can identify yourself in the store with something with your name on it and we can find your order that way. To make sure that your order is ready, you can send an email to merchandise@uva.nl.

Do you do student discounts?

  • Yes, but not online (yet). We have got a student and employee discount of 10% in our Spui store. All you have to do is show your UvA ID.

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