Frequently Asked Questions


What is the address of the Merchandise Store?

  • Spui 23, 1012 WX Amsterdam, The Netherlands.

How can I reach you for questions?

  • You can email any questions or comments to merchandise@uva.nl. We will respond to you as soon as possible!

What are your opening hours?

  • We are open between 12:00 and 18:00 on Tuesday to Saturday.

 Do you also ship abroad?

  • And! 

What is your shipping term?

  • Within the Netherlands it takes a minimum of one week before you receive your order. For parcels outside the Netherlands it takes a maximum of one month. Unfortunately, due to crowds and the new Covid-19 measures, this can take a little longer. Are you curious about the status of your order? Mail to merchandise@uva.nl. If your need your order as soon as possible, we recommend you to pick it up in our physical store at Spui.

How much do I pay for the shipping costs?

  • For shipping you pay the standard costs for domestic shipping, €6.95. You pay within Europe 19,- and outside Europe 25,-

Can I return my order?

  • Yes, returns are possible for online orders. Provided the items are unworn, in original condition and have the original labels. If you want to return, make sure you don't get the item dirty and return it to us in its original condition and factory packaging. Returns are only possible for the purchase amount, exchange is not possible. The costs for returning are not reimbursed. Items bought in the store can be exchanged within 14 days after the purchase. We do not return purchase amounts.

I have placed a pick up order and have not yet received a confirmation?

  • It is often more difficult to prepare pick-up orders during the weekend. When you place a pick up order on Friday, Saturday or Sunday, it may take a little longer. If you have not received a confirmation email, it may be in your spam. It also happens now and then that the mail does not arrive at all. In that case you can identify yourself in the store with something with your name on it and that way we can find your order. To make sure your order is ready, you can email merchandise@uva.nl

    Do you also offer a student discount?

    • We have a student and staff discount of 10% in the shop on the Spui, upon presentation of your UvA ID. This discount applies to the webshop not!

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